Intake design
Forms and questions that collect the minimum useful context for a person to respond well.
All services
Intake, booking & follow-up
Make every inquiry easier to handle.
We design purchase, booking, and inquiry journeys that collect useful context, send it to the right place, and make follow-up easier for your team without hiding the human handoff.
Discuss your project ↗
WHEN THIS IS THE RIGHT FIT
Start with the problem worth solving.
Customers call for basic information, appointments require too much back-and-forth, or leads disappear between a form, inbox, and calendar.
WHAT WE BRING
Clear scope. Useful deliverables.
Booking experiences
Service information, availability, confirmations, and appointment flows that help customers choose.
Follow-up connections
Agreed links between forms, inboxes, CRM tools, calendars, and notifications.
Human review points
Clear ownership, escalation, and approval steps for sensitive, unusual, or high-value inquiries.
HOW WE WORK
One plan.
A shared direction.
We map the customer decision and team response, design the intake and booking path, connect approved systems, and test the full handoff.
The customer plan starts with a free month, then $100/month. Complex builds, campaigns, and third-party costs are agreed separately in project scope. See pricing and scope.
RELATED WORK
See the thinking in practice.
Commerce · Brand presentation · Digital tools
CipherDeck ↗
A digital presence for a Pokémon card business, connecting its brand with the tools behind it.
Beauty · Web design · Booking
Ten Suite Nails ↗
A service business brought together through brand presentation, artist information, and online booking.
A few useful answers.
Are payment and platform fees included?
Third-party subscriptions, payment processing, and other platform charges are separate. We identify the services your project needs before you approve them.
Can you improve an existing shop or booking flow?
Yes. We can review its structure, product or service presentation, mobile experience, and connection to your wider workflow.
Can AI send follow-up automatically?
It can draft or route agreed messages when scoped and approved. We define consent, review, and escalation rules before sending anything to customers.
LET’S START WITH YOUR GOAL
What should your website do better?
Tell us what is getting in the way. We will help define the next step.
Start a project ↗hello@jbnx.io